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Hourly Support Terms & Conditions

These hourly rate terms and conditions ("Terms", "Agreement") are an agreement between Stallion Cognitive, owned by BNCW Enterprises (OPC) Private Limited ("us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general hourly rate terms and conditions of your use of the website and any of its products or services (collectively, "Website" or "Services").

Hourly Rate

Our hourly support as of 17 December 2022 is $100 per hour and we bill in 20 minute increments, with a minimum 1/2 hour (30 minutes) per item and we invoice at the end of each month. In order to be eligible for our hourly support we require your website to be on our website maintenance plan. For full projects we provide fixed quotes for a fixed scope.

Throughout this document, reference is made to our current hourly rate. This rate is defined as our hourly rate that is in place at the time a service is requested, not at the time this agreement is signed. We will provide you with our current hourly rate upon request.

Changes After Launch

The design project described by the Scope of Work in the Proposal of Services concludes when your website is launched. Though we are happy to help you with changes to your website after launch, any changes or modifications that were not included in the original scope of work, other than fixing existing bugs (see below), are billable at our current hourly rate.

An “existing bug” is an error in the programming we provided that existed prior to launch and affects the operation or appearance of your website.

Additional costs at our current hourly rate will be incurred for future support requests such as but not limited to:

  • Your website has problems or stops working after an update to WordPress or any plugins or software you are using (note: our website MAINTENANCE plans cover these ongoing compatibility issues).
  • You or a third party add code or a plugin to your site that affects its operation.
  • You need assistance adding new plugins or features to your site that weren’t included in the original project.
  • A new version of a web browser has issues displaying your website properly.
  • You or a third party make changes or alterations to any part of the site.
  • Your site gets hacked or compromised and/or you lose files or data.

Website Hosting

Fixing any problems related to web hosting, or project delays related to web hosting on a server other than our own is billable at our current hourly rate.

Restoring Backups

User error-related restorations will be performed at our current hourly rate with a one-hour minimum.

Plugin Compatibility

If an update to a plugin creates conflicts or causes issues with the functionality of your website, we will consult with you to determine the best course of action. Typically, we will remove the offending plugin and replace it with a similar plugin or other programming. If the time required to resolve a plugin compatibility issue exceeds 3 hours, additional time will be billable at our current hourly rate.

If you desire to migrate your website to another web host. We will at your discretion (1) provide you with an administrator login for your WordPress site so a backup can be performed and migrated to the new location, (2) provide to you a backup created using an industry standard WordPress backup system at a cost of $100, or (3) perform the website migration for you at our current hourly rate.

Third-Party Services

From time to time, our clients might employ a third party (such as but not limited to a Search Engine Optimization professional, social media professional, or content writer) whose services involve modifications to the website. WE CANNOT BE RESPONSIBLE FOR THE WORK OF A THIRD PARTY. Should our services be necessary due to any work performed by a third party, these services are billable at our current hourly rate.


Domain Names

Registering a domain name for your website and paying the accompanying annual registration fee is your responsibility. We can assist in the process of registration and connecting your domain name to the website if you desire. You can purchase your domain name for multiple years, or renew it annually at your discretion.

It is your responsibility to ensure that the credit card the domain registrar has on file for your domain registration is current for rebilling.

WE ARE NOT RESPONSIBLE FOR SUSPENSION OR LOSS OF DOMAIN NAMES BECAUSE YOUR CARD COULD NOT BE BILLED OR FOR ANY OTHER REASON. Work needed as a result of domain expiration is billable at our current hourly rate.

Entire Agreement

This Agreement, and any Proposals of Service attached, constitute the entire agreement and understanding of the parties with respect to the transactions contemplated hereby and supersedes any and all prior agreements and understandings relating to the subject matter hereof. This Agreement may not be waived, assigned, extended, amended, supplemented or modified orally, but only by a written instrument signed by the party against whom enforcement of any such waiver, assignment, extension, amendment, supplement or modification is sought.

You have read, understood, and agreed to this Hourly Rate Services Agreement. That you agree that the document above governs your working relationship with us.

Contacting Us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may contact us here.

This document was last updated on December 17, 2022

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